To troubleshoot the issue, you can try connecting your mouse or keyboard to another computer, and see if it works. So you can try different USB ports and connect again. It’s likely that the damaged USB port prevents your mouse from being detected by your computer. If your mouse or keyboard is not detected by Razer Synapse, you should check the hardware connections to troubleshoot the problem. Note: the screenshot below come from Windows 10, and the fixes also work on Windows 8 and Windows 7.
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